CLIENT WHISPERER / BUSINESS PRACTICE LEADER

Dynamic and motivated business practice leader with a proven track record of establishing and cultivating client relationships, managing projects from concept to completion, building teams and coaching individuals to success. Experienced in all aspects of strategic business unit (SBU) formation and overall small-to-mid-sized business (SMB) operations to include but not be limited to:

  • Strategic Direction and Decision Making Leading to Revenue Generation and Profitability

  • Employee Lifecycle Management: Outreach, Recruitment, Onboarding, Performance, Development and Off-boarding

  • Client Satisfaction (CSAT), Client Management and Client Retention

  • Cross-Functional Collaboration

  • Strategic Planning

  • P&L Management

 

WORK EXPERIENCE

CLIENT WHISPERER / BUSINESS PRACTICE MANAGER → Gnathodontics, Lakewood, CO, 2014–Present
OWNER / OPERATOR → Apex Dental Laboratory, Midlothian, VA, 2004–2014

 
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